Troubleshooting

This section contains general troubleshooting guidance for your Anchore Enterprise instance. If you are not sure where to start, the Quick Reference maps common observable symptoms to the most likely diagnostic path. Otherwise, the recommended general approach is to first verify all Anchore Enterprise services are up, use the event subsystem to narrow down particular issues, and then navigate to the logs for specific services to find out more information.

If you have worked through the relevant pages and still cannot isolate the cause, gather a Diagnostic Bundle before contacting Anchore Customer Success.

Throughout this section, AnchoreCTL commands are used to assist with troubleshooting. For more information on AnchoreCTL, see the AnchoreCTL section.

• Quick Reference
• Smoke Testing
• Viewing Logs
• Viewing System Events
• Data Syncer
• Verifying Service Health
• Diagnostic Bundle

Last modified June 16, 2026